Promedic ("we," "us," "our") is committed to protecting your privacy and personal health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
Personal Information
- Name, email address, mailing address, phone number
- Payment and billing information (processed securely; not stored on our servers)
- State of residence and delivery address
Health-Related Information
- Prescription information (required for Rx orders)
- Order history of health products
- Information you voluntarily provide when contacting support
Technical Information
- IP address, browser type, operating system
- Pages visited, time spent on site, referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
- To process and fulfill your orders, including prescription verification
- To send order confirmations, shipping updates, and delivery notifications via email and SMS (with consent)
- To respond to customer service inquiries
- To comply with legal obligations including pharmaceutical regulations
- To improve our website and product offerings
- To send marketing communications (only with your explicit consent; easily opt-out)
- To prevent fraud and ensure security
3. SMS Communications
By providing your phone number and consenting, you agree to receive SMS messages about your orders and, optionally, promotional messages. Message and data rates may apply. You can opt out at any time by replying STOP to any SMS message or contacting us at rxxx3369@gmail.com.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Payment processors, shipping carriers, SMS platforms, CRM software — all bound by confidentiality agreements
- Healthcare providers: With your consent, to verify prescriptions
- Legal authorities: When required by law or to protect our legal rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. HIPAA Awareness
While Promedic may not be a covered entity under HIPAA in all circumstances, we take the privacy of health information seriously and implement safeguards aligned with HIPAA best practices. Prescription information is handled with the highest level of confidentiality.
6. Data Security
We implement industry-standard security measures including SSL/TLS encryption, PCI-DSS compliant payment processing, secure server infrastructure, and regular security audits to protect your information.
7. Cookies
We use cookies to improve your browsing experience, remember your cart, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
8. Your Rights
Depending on your state of residence, you may have rights to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Opt out of data selling (we do not sell data)
- Data portability
To exercise these rights, contact us at rxxx3369@gmail.com.
9. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately.
10. State-Specific Rights
Residents of California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), and other states with privacy laws have additional rights. Contact us to exercise your state-specific rights.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our site after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions or requests:
Email: promedic.rx@gmail.com
Phone: +1 (305) 202-0900
Promedic | promedic.us