Shipping Destinations
Promedic ships to all 50 United States, including Alaska and Hawaii. We currently do not ship to US territories (Puerto Rico, Guam, etc.) or internationally. All shipments comply with applicable federal and state pharmaceutical shipping regulations.
Processing Time
Orders are processed within 1-2 business days (Monday–Friday, excluding federal holidays) after payment confirmation. Prescription (Rx) orders may require an additional 1 business day for prescription verification before processing.
You will receive an email and/or SMS confirmation with a tracking number once your order ships.
Shipping Options & Rates
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3-5 Business Days | $6.99 (Free on orders $75+) |
| Express Shipping | 1-2 Business Days | $19.99 |
| Overnight Shipping | Next Business Day | $34.99 |
Free Standard Shipping applies automatically to all orders totaling $75.00 or more before taxes. Discount and promotional codes may affect free shipping eligibility.
Temperature-Sensitive Products
Certain medications require refrigeration or controlled temperature storage during transit. Products requiring cold-chain shipping will be clearly marked and will be shipped with appropriate insulated packaging and ice packs. Additional shipping charges may apply for cold-chain items.
Order Tracking
Once your order ships, you will receive a tracking number via email and SMS (if you provided your phone number and consented). You can track your shipment directly through the carrier's website. For tracking assistance, contact us at rxxx3369@gmail.com or +1 (305) 202-0900.
Discreet Packaging
All orders are shipped in plain, unmarked outer packaging with no indication of the contents. Your privacy and confidentiality are important to us. Only the return address "Promedic" appears on the outside of packages.
Delivery Issues
If your order is lost, damaged, or significantly delayed in transit, please contact us within 14 days of the expected delivery date. We will investigate and, if appropriate, reship or refund your order. We are not responsible for incorrect addresses provided by customers.
Prescription Medications — Special Handling
Prescription medications are shipped only after prescription verification. Rx shipments comply with all DEA and state pharmaceutical shipping regulations. Controlled substances may be subject to additional restrictions depending on your state's laws.
B2B Shipping
Business customers with verified accounts may have access to custom shipping arrangements, bulk shipping rates, and scheduled delivery options. Contact our B2B team at rxxx3369@gmail.com to discuss your needs.
Contact
For shipping questions: promedic.rx@gmail.com | +1 (305) 202-0900